Shipping & Refunds

We proudly ship worldwide! 🌎

We've shipped order items free to worldwide and we love adding more to the list!

Plus you can get free worldwide tracked shipping on all orders over $49

Find your region and estimated delivery time in the below.

UNITED STATES & CANADA: 7 - 20 days

EUROPE: 3 - 10 days

SOUTH-EAST ASIA: 9 - 21 days

ALL OTHER COUNTRIES: 14 - 35 days

Countries available for international shipping: United Arab Emirates, Austria, Australia, Belgium, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore

Tracking numbers are sent by email after a short processing period.

It usually takes us 1-3 days to process orders. We aim to ship all items on-time, but in rare cases it can take longer. Any orders not received within 8 weeks qualify for a full-refund or reship.

Once your order has been completed, you’ll receive a tracking number via email. It can take up to 7 days for shipping activity to update.

Have your tracking number to hand? You can track your order's status here.

We offer an extended 15 day guarantee.

If you aren’t 100% satisfied with your items, or received faulty goods, simply email our customer support team at info@groominglogic.com

Please include the email address associated with the order and describe the issue, include photos if possible. We always aim to respond in 3 days or less!

🗹 If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.

🗹 The return shipping cost is covered by us if it has been proven to be provided in error by our company, including wrong items sent by us, quality problems, or other reasons which accepted by our customer services team. Once we receive the items, we will offer compensation or resend a replacement.

🗹 If you ordered an incorrect size, product, or simply want to exchange and refund the item, we can also allow a return. You are responsible for the shipping fee, and we will refund the original product cost upon receiving the returned item. All shipping fees are non-refundable.

Returns/Exchanges will be processed within 10 days upon receipt of your package. We offer a full refund on any items that are found to be faulty or damaged due to our fault.

✔️ The item must be in the original packaging and still have all tags attached.

Some packages may be subject to import duties depending on the country of receipt.

Please note, due to new EU VAT rules, there may be increased duty to pay on packages arriving to EU member states.